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Terms & Conditions
Product GUARANTEE All items purchased from Poco Baby Ltd are covered by a 12 months replacment guarantee. We will exchange any product if it displays a manufacturing fault. Accidental damage by yourself or misuse is not covered by this guarantee.
Your Right To Cancel: You have the right to cancel your order with us at any time before your order is dispatched. Please note that if your order has been dispatched we are unable to cancel it and therefore return costs are at your expense of £11.99 inc vat. If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender Poco Baby Ltd and you will be charged for the return of the order.
Returns: You may of course return any items purchased from Poco Baby Ltd within 14 days, please contact our customer services to book in your return. Please note - All goods must be returned in their original packaging and unused and undamaged. If goods are sent back in any other condition Poco Baby Ltd reserve the right to refuse your refund. Should you purchase your products from one of our stockists, please be aware their refund policies may vary and you will need to deal with them directly. Specifications, Colours, Weights and Sizes are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. All goods are subject to availability. If sold out, you will be contacted by customer services and given the opportunity to make an alternative selection or to wait for new stock to arrive, no price reductions will be made on products or courier charges due to 'out of stock' status.